Frequently Asked Questions

Q: How much do you charge for your services?
A: The fee we charge is always a flat percentage of gross receipts plus postage. Depending upon the specialty of the practice and the volume of the charges, it typically starts at 4% plus reimbursement for postage.

Q: Do you offer a contract?
A: Unless a prospective client INSISTS on binding our relationship with a legal contract, we prefer to work without one. This causes us to constantly strive, and succeed, in keeping our clients happy with the service we provide.

Q. How fast can you get our account going?
A. We will start immediately. From start to finish it can take an average time of one week to 3 months, depending on the circumstances for each client. We will give you a more specific time period once we have had the opportunity to analyze your practice.

Q. What information is needed in order for your office to generate a claim?

A. We must receive a completed superbill (treatment form), which has been signed by the physician rendering the services. This form must contain the following information (may vary):
Patients demographics, CPT codes, ICD-10 codes, referring physicians name, any/all applicable modifiers, start & stop times, a copy of the patient’s insurance cards (front and back), the patient’s superbill & anesthesia record

Q. How do we report payments received from our patients, for both co-payments and patient billing?
A. You can report a patient’s co-payment, made at the time of service, on their superbill (treatment form) for that day’s treatments. Patient payments received in the mail, simply make a copy of the check and attach it to their patient statement (if returned).

Q. How often will our patients be billed?
A. Patients are billed on a monthly basis. Patients having no insurance will be encouraged to pay their bills promptly. We are willing to set up payment plans, depending upon the manner in which our clients desire them to be offered and implemented.

Q. Can you code our superbills for us?
A. It is preferable that the coding be performed by either the rendering physician or their nurse. However, in some situations, our office is happy to assist in coding. Please discuss your needs with us.

Q. I’m starting my own practice, can you help me?
A. Our services are designed to make it easy for you. We will do everything in our power to ensure it. We offer a variety of services, which can benefit most any practice.